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Barry

Wacom Intuos Photo Tablet problems

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To carry out some demonstrations of Lightroom and Photoshop at my camera club recently I installed a new Wacom Intuos Photo graphics tablet onto the clubs W10 laptop. I was a little embarrassed at the demo to discover I could not gain access to any drop down menus in Adobe Camera Raw (ACR) and the action of the standard sliders in ACR and Lightroom was far from smooth.

On opening Photoshop I also found that I couldn't gain access to any of the tools grouped on the toolbar such as the dodge and burn tools, but the issue affected all the tools. It took me some time the next day to discover the issue.

 

Untitled-1.jpg

There is a need to turn off the option to Use Windows Ink, and once I discovered it, I recalled it was something I had to do previously in W7. Now though, you need to remove the tick from the Use Windows Ink box for Photoshop, then select Lightroom and do the same for that too. For good measure I selected all other too and removed the tick there also.

It's a small point, but it completely ruins the use of the Wacom in Photoshop and Lightroom

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I seem to remember we have discussed similar problems before with this tick box. You would think Wacom would have it turned off by default and let those that want to use it turn it on. Plus make it more visible on the setup.

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Yes you would. I foolishly assumed that a move to W10 would be different, but I was surprised at all the settings in the Wacom Intuos Photo.

The Wacom preferences  pop up when I boot up as if I want to change them every time, there is probably a setting to turn that off too. Perhaps it’s my age now, but if an experienced user can get frustrated with kit they have used for nearly 25 years, what does that say. 

User error, o the kit getting over complex and filled with options most of us don’t need or want.

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I posted about this problem several months back I received answers from both yourself and Tinion,  the removal of that tick solved a lot of problems it was a nightmare for quite some time. be warned after updates it does sometimes turn itself back on.

I bought my P.C. from P.C. Specialists I mentioned this problem to them, I posed the question " would there be any problems if Windows Ink was turned off"  the answer was no.

I did explain my P.C. is used for photography 98% of the time I have no need for it. It's been turned off for 2 months now with no problems I'm aware of.

 

 

 

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Good morning Barry, or evening!

It is a week now since we left sunny Brisbane Airport to fly back to a cold and wet UK.  How envious must you be????

Sorry it has taken a few days to get around to responding online. After nearly 6 weeks away it is very easy to forget things on our return. At our age ( you are not quite there Barry) some things take longer to sink in ( some just sink for good I fear!) and the computer is just one of these things.

However on seeing your thread on the wacom it all came back to me.  For the rest reading this post I have to explain that Barry and Carol kindly took me to their Photo club evening at Noosa Queensland . I thoroughly enjoyed the friendly and informal evening and the easy manner with which Barry held the night on Photoshop skills and tips.  It certainly wasn't embarrassing  as you thought when the pen didn't work as you wanted. 

So here's the rub......After a few days before I settled in to look at the computer and some of the many  images I have my wacom was all over the place. I had to update Windows 10 as the router had been off and some housekeeping needed to be done. This seemed to throw the pen and tablet somewhat and then reading the ''Ink box'' tip  on the forum  it got it up and running. I do recall your bringing this up before as you say.

Like you I have been using a wacom for years (since 2000 or so) and that lovely Graphire model ran and ran with no issues whatsoever.  But with all things these days there has to be so much more technology built in to everything . Loads of stuff we do not need but stuff to confuse and conflict?  That's a little rant over.

Anyway Barry .........great to see you and Carol and a lovely meal you put on for all of us.  Alex is now down in Leigh visiting her mum for a few days and will be off to Germany next week and I will be on the bike ride I mentioned the week after if my knees hold up.  Flipping plane journey nearly crippled me.

Take care

Anthony .

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I recall the days when I had to go to the electronics shops in Tottenham Court Road in London to even find a Wacom Tablet. Long before wireless and USB and despite one or two conflicts with getting both the pen and the mouse working together, everything seemed pretty easy.

Now the pad does so many other things and has so many preferences that is no wonder people get turned off. I already have ways to launch another program, so why do I need it again on the artpad.

The trouble is, that unless you get the Wacom working the right way, it becomes a burden, not a help as I discovered trying to do that talk the other week. I now have it all working OK ready for the next time, but I I think I have said before. Was the problem with me, user error? or that the artpad is now getting too complex, what happened to plug and play

 

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When is customer support as useful as a chocolate teapot?  When its delivered by Wacom.

I am sad that I feel the need to say this, being a user of Wacom for at least 20 years. However, support is not support when it takes over 12 days to answer a simple request. I reported the issue I mentioned above prior to 18th April 2018 and I received a reply from them on the 30th April. Not only is the delay unacceptable, but their fix seems to be necessarily complicated involving a change to the Reg Edit part of the PC. No explanation was given why this was required or what  this change was designed to do. 

All the problem actually required was the removal of the Windows Ink tick,  from a box in the preferences. You would think that if we amateurs have discovered this, those who make the product and software should too.

Those who use the words amateur as a derogatory remark should think twice before doing so. I think I would rather follow the advice of an amateur over a professional, especially when it takes and professional over 12 days to respond.

 

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I think the trouble with Wacom is that it can appeal to a very large market where photography, design, art, graphics artists and more all have a stake. The ideas and development used in the software can come from the top end of the user base. When it's offered at the lower end and not really formulated and well tested, users either don't use it enough or get frustrated trying to make it work and therefore don't report the issues in probably as much as someone relying on the device for business revenue. In the past I have had experience of the two different web sites of Wacom that you could go to to get downloads, yet only really had one site as a forum or user help option. Obviously it can help users here if using the BB Forum to discuss issues and resolutions but it is not really our remit to understand fully how it all is supposed to work and function, but as usual we give it a good go and try to reach an amicable resolution. 

So I agree that Wacom customer service is very slow and the software is not well designed, but there does not seem to be many other better options out there. Don't really know how to get Wacom customer service to improve, other than to tell them it sucks!

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It’s a shame, because their products are good, always have been.  In the early days, you plugged in the tablet, installed the software and that was it. Now we have operating systems designed for PCs and touch screens. So we have all these other options that interfere with the basic operation of the art pad.

On a more positive note, when you get them working as they should and turn off windows ink, they add a fluidity and speed increase to Photoshop that I could now not do without.

I know we can get used to anything given time, but I would lose interest in image editing if I had to use a mouse. 

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